Effective Date: August 1, 2024

At Palo Santo Essentials, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or create an account with us.

By using our website and services, you agree to the collection and use of your personal information as outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

A. Personal Information

When you create an account, place an order, or engage with us in other ways, we may collect the following personal information:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (e.g., credit card details)
• Username and password (for account creation)

B. Non-Personal Information

We may also collect non-personal information automatically through cookies and tracking technologies, including:

• IP address
• Browser type and version
• Device type
• Referral source
• Pages visited on our website
• Time and date of visits

2. How We Use Your Information

We use the collected information for various purposes, including:

• To process orders and deliver products
• To create and manage your account
• To improve our website and services
• To send promotional communications (with your consent)
• To respond to customer service inquiries
• To comply with legal obligations

3. Account Information

When you create an account on Palo Santo Essentials, you can update and manage your personal information at any time by logging into your account. Your account information is stored securely and only accessible to you with your credentials.

You are responsible for maintaining the confidentiality of your account login information. If you suspect any unauthorized access to your account, please notify us immediately.

4. How We Protect Your Information

We implement various security measures to protect your personal information, including:

• Secure encryption for sensitive data (e.g., payment information)
• Firewalls and secure servers to protect against unauthorized access
• Regular monitoring and updates to our systems

Despite our efforts, no method of data transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal information with trusted third parties in the following cases:

• Service Providers: We may share your information with trusted partners (e.g., payment processors, shipping companies) to complete transactions or provide services on our behalf.
• Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Palo Santo Essentials, our customers, or others.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us analyze web traffic, remember your preferences, and customize content for you.

You can control cookie settings through your browser settings. However, disabling cookies may impact the functionality of our website.

7. Your Rights and Choices

As a customer, you have certain rights regarding your personal information:

• Access: You have the right to request a copy of your personal data held by us.
• Correction: You can update or correct any personal information associated with your account.
• Deletion: You may request the deletion of your account and personal information, subject to certain legal requirements.
• Opt-Out of Marketing: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at sales@palosantofromecuador.com.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Palo Santo Essentials
Email: sales@palosantofromecuador.com