Shipping Policy

At Palo Santo Essentials, we aim to provide a seamless and reliable shipping experience for all our customers. Please review our Shipping Policy below for details on how we handle orders, shipping timelines, and other related matters.

Order Processing Time

1. Standard Processing: Orders are processed within 2-3 business days (excluding weekends and holidays) after payment is received and cleared.
2. Peak Times: During high-demand periods, such as holidays, processing may take up to 5 business days.
3. Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Estimates

1. Shipping Costs: Shipping fees are calculated at checkout based on the weight, size, and destination of the order.
2. Delivery Estimates:
• Domestic Shipping: Estimated delivery within 3-7 business days after dispatch.
• International Shipping: Estimated delivery within 7-21 business days, depending on the destination country and customs processing times.
3. Expedited Shipping: For faster delivery, expedited shipping options are available at an additional cost.

International Shipping

1. Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the shipping fee.
2. Regulations: Palo Santo Essentials complies with international shipping regulations. Please ensure that Palo Santo products are permitted in your country before placing an order.
3. Delays: Customs processing may cause delays beyond our estimated delivery timeframes.

Tracking Your Order

1. Tracking Information: Once your order is shipped, you will receive a tracking number via email.
2. Carrier Details: You can track your package on the carrier’s website using the provided tracking number.
3. Updates: It may take up to 24-48 hours for tracking information to be updated after dispatch.

Shipping Restrictions

1. We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions.
2. If we are unable to ship to your location, you will be notified and refunded in full.

Lost or Damaged Packages

1. Lost Packages: If your package is lost in transit, please contact us at sales@palosantofromecuador.com. We will assist in filing a claim with the carrier.
2. Damaged Items: If your order arrives damaged, please email us within 7 days of delivery with photos of the damage for assessment and resolution.

Changes to Orders

1. Address Changes: If you need to change your shipping address, please contact us at sales@palosantofromecuador.com within 24 hours of placing your order.
2. Order Modifications: Once an order is shipped, modifications or cancellations cannot be made.

Contact Us

If you have any questions or concerns regarding shipping, please reach out to us:

• Email: sales@palosantofromecuador.com

Thank you for choosing Palo Santo Essentials. We appreciate your support and strive to ensure your shopping experience is exceptional.